Front Desk Receptionist - Luxury Hospitality in Kuta, Bali

Join Queen's Tandoor in the heart of Kuta, Bali as our next Front Desk Receptionist and become the welcoming face of our esteemed hospitality brand. This is a unique opportunity to kickstart or advance your career in a dynamic, customer-focused environment where you'll interact with guests from around the world. As a Front Desk Receptionist, you'll be the first point of contact for our guests, ensuring their stay is seamless and memorable.

Our mission at Queen's Tandoor is to provide exceptional hospitality and create unforgettable experiences for our guests. Located in the vibrant heart of Kuta, our hotel offers a luxurious stay with modern amenities and stunning views of Bali's coastline. In this role, you'll be responsible for managing guest check-ins and check-outs, handling reservations, and providing excellent customer service. You'll also be part of a team that ensures our guests feel at home and well taken care of.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring a warm and friendly reception
• Manage guest check-ins and check-outs, including verifying identification and processing payments
• Handle reservations and room assignments, ensuring accurate and timely information
• Provide excellent customer service, addressing guest inquiries and concerns promptly
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Maintain a clean and organized front desk area, including handling mail and packages
• Assist with event planning and coordination, including managing guest lists and room setups
• Stay up-to-date with hotel policies and procedures, ensuring compliance and adherence to standards

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front desk or receptionist role, preferably in the hospitality industry
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds
• Strong organizational skills, with the ability to manage multiple tasks and priorities effectively
• Proficiency in English, both written and spoken, with the ability to communicate clearly and politely
• Basic knowledge of hotel management software, such as PMS (Property Management System) and CRM (Customer Relationship Management) systems
• Familiarity with local regulations and customs, with the ability to provide accurate and helpful information to guests
• Ability to work well under pressure and in a fast-paced environment
• Flexible and adaptable, with the ability to handle unexpected situations and changes in a professional manner

🛠️ Keahlian

Lowongan Terkait